Bookstore worker placed this on his Facebook Wall after “little old lady” Shocks Everyone At The Register

This story was placed by an online bookstore worker on his Facebook Wall describing his combat with an old lady.
The post has since gone viral for good reason and also liked by 1000s.

Posted by Christine Turel

I work in a decent-sized, an online bookstore. It’s a great job 99% of the time and many customers are neat people. Anywho, middle of the day this little old lady comes up.

She’s lovably kooky. She emits how much she loves the store and how she wishes she could spend more time in it but her husband is waiting in the car ‘OH! I BETTER BUY HIM SOME CHOCOLATE!’ She piles a bunch of art supplies on the counter and then stops and tells me how my bangs are beautiful and remind her of the ocean (‘Wooooosh’ she says, making a wave gesture with her hand.

Ok. I think to myself. Awesomely happy, strange little old ladies are my favourite kind of customer. They’re thrilled about everything and they’re well bananas. I can have a good time with this one. So we chat and it’s nice.

Then this kid, who’s been up to my counter a few times to gathering his school textbooks, comes up in line behind her (we’re connected to a major university in the city so we have a lot of harried students pass through). She turns around to him and, out of nowhere, demands that he put his textbooks on the counter.

He’s confused but she explains that she’s going to buy his textbooks from the online bookstore.
He goes plasterboard white. He refuses and inexorable implore that she can’t do that. It’s like, $400 worth of textbooks.

She, this tiny old woman, boldly takes them out of his hands, throws them on the counter and turns to me with an intense stare and tells me to put them on her bill. The kid at this point is practically in tears. He’s confused and shocked and grateful. Then she turns to him and says ‘you need chocolate.’ She starts touching handfuls of chocolates and putting them in her pile.

He keeps asking her ‘why are you doing this?’ She act ‘Do you like Harry Potter?’ and throws a copy of the new Cursed Child on the pile too.

She pays and asks me to please give the kid a few bags for his matter. While I’m sacking up her commodity the kid hugs her. We’re both telling her how amazing she is. She turns to both of us and says probably one of the deepest things I’ve ever had someone say:
‘It’s all-important to be kind. You can’t know all the times that you’ve hurt people in world-shaking ways. It’s easy to be brutal without meaning to be. So, you can choose to be kind. Be kind.’

The kid thanks her again and leaves. She’s staring out the door after him and says to me: ‘My son is a homeless meth addict. I don’t know what I did. I see that boy and I see the man my son could have been if someone had chosen to be kind to him at just the right time.’

I’ve bagged up all her stuff and at this point am super inconvenient and feel like I should say something but I don’t know what. Then she turns to me and says: ‘I wish I could have bangs like that but my darn hair is just too curly.’ And leaves. And that is the story of the best customer I’ve ever had. So you might as well be kind to all.

Source: Christine Turel

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